Business Continuity Plan

CUNA Brokerage Services, Inc. (CBSI) maintains a business continuity plan, including redundant data centers and alternate processing facilities, to address interruptions to our normal course of business. These plans are reviewed annually and updated as necessary. Our plans outline the actions CBSI will take in the event of a building, city-wide, or regional incident, including relocating technology and operational personnel to preassigned alternate regional facilities. Technology data processing can also be switched to an alternate regional data center. All CBSI operational facilities are equipped for resumption of business and are tested periodically. Our recovery time objective for business resumption, including those involving a relocation of personnel or technology, is twenty four (24) hours. In the event that CBSI needs to execute its business continuity strategy, we can be reached at the following telephone number: (800) 369-2862.